Refund policy

30-day unused returns

You may request a return of unused items within 30 days of delivery. Contact us through our contact form with your order number and the items you wish to return. Keep products and accessories in their original condition, with packaging where possible. We will provide return instructions and the appropriate return address. Please do not send returns to the sender address on your parcel without checking with us.

Your UK cancellation rights

For eligible online purchases, you may cancel without giving a reason by telling us within 14 days of receiving your goods. You then have a further 14 days to return them. You may inspect goods as you would in a shop. A deduction may apply for diminished value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Our additional unused-return policy does not restrict these rights.

Return postage

You pay return postage for change-of-mind returns. We cover reasonable return costs for faulty, damaged or incorrect goods. Contact us before arranging a return.

Faulty or incorrect goods

Contact us with your order number and a description of the issue. You retain your statutory rights to an appropriate refund, repair or replacement, including the short-term right to reject faulty goods where applicable.

Refunds

Refunds are returned to the original payment method. For statutory cancellations, we refund within 14 days of receiving the goods back or evidence that you have sent them back, whichever is earlier. For a whole-order cancellation, we also refund standard outward delivery charges. Any extra paid for a premium delivery service is not refundable. Your bank may take additional time to show the refund.

Bundles and gifts

For voluntary returns of a complete bundle, return all included items and promotional gifts. Partial voluntary returns are calculated from the amount actually paid for the returned items. Promotional offers do not remove statutory cancellation or faulty-goods rights.